If you order by 4 pm but need a pre-12pm delivery there is a £8.34 (inc vat) £6.95 (ex vat) carriage charge if orders are over £100 and if under the pre-12pm service is £11.95.
#9 OZ PLASTIC CUPS FREE#
Orders over £100.00 will be free delivery. Orders under £100.00 have a £7.14 (inc vat) £5.95 (ex vat) delivery charge. Next Working Day Delivery for all orders placed by 4 pm. Certain Goods such as knives must be returned in adequate postal packaging for health and safety reasons. Our collection service is to make it as simple for you as possible, no time wasted going to the post office, working out prices for couriers and is collected from your door.Ĭertain Goods cannot be returned for hygiene purposes. If you can’t arrange a collection, we can offer a collection service, costs below. If you would like to return using your own postage service please process your return as instructed above and we will provide you with a returns slip & returns address. Please note that if you choose to use your own postage service that it must be a recorded service and any breakages by your courier will be the customers' responsibility. If you are returning goods which are an order error or an unwanted item the return cost will not be refunded. If returning faulty or incorrect items we will cover up to a maximum postage cost of £9.00 + vat once the goods have been confirmed as faulty or incorrect we will reimburse your postage cost. Please note: items over 14 days old will not be able to be replaced or refunded.Ĭan I return the goods to you myself? Yes, you can return items at your own postage cost, however, we do recommend you take advantage of our collection service. Once we have received your item back we will inform you how we need to proceed. It may also be necessary to send the item away to the manufacturer to confirm the fault. Return Faulty Items Faulty items sent back to us will undergo a manufacture inspection. Once approved you will then be refunded for the collection fee and sent a replacement. When the items are received into our warehouse they will be checked for damage. Once you have processed the return through the procedure above it will be collected for you and returned to our warehouse Return Damaged Items Goods that are damaged due to delivery must be reported to Catering24 within 24 hours with a photo of the damaged product and packaging. If approved that the product that was sent was incorrect we will then send out the correct product. If not in a resalable condition you will be charged for the incorrect product. Once approved you will then be refunded for the collection fee and incorrect product only if in a resalable condition. When the items are received into our warehouse they will be checked whether they are incorrect. Return Incorrect Items Goods that are missing or incorrect from delivery must be reported to Catering24 in writing within 7 days from delivery. £12.50 ex vat up to 5 boxes, then £2.50 ex vat per box after. If you would like to have a collection service we can arrange this at the following costs. You can return goods back to us using your own postage and we will provide you a returns address. This is payable upon return application being accepted or out of your refund.
Some unwanted Items also have a restocking fee of £15.00 or 30% whichever is greater. We will only refund products returned within 30 days that are in a resaleable condition. Return Unwanted Items Please note that we will not refund any collection fees for unwanted items. If you would like to make a return of a product please contact us by email at Please provide your order number, the product you would like to return & the reason for the return. You don’t need a forklift truck as the lorry will have a tail lift. Large orders may be delivered on a pallet to keep your goods safe and give a reliable delivery service. Telephone or email orders cut off remains at 4.45pm for next day delivery as customer service team finish at 5pm.
Orders under £100 will be £5.95 delivery charge.
For latest and accurate rates use the checkout. *Free Delivery Service is not available in some zones within Scotland and unavailable in NI, Europe, and other offshore locations. Please note if large orders £600+ are placed between 4pm & 7pm there is a possibility that only part of your order will be sent next day and the remainder will be day 2. **Order cut off time refers to our despatch cut off time, for example, an order placed before 7pm can be dispatched the same day for next day delivery if it's on a working day (Mon-Fri). UK Mainland - Additional charges to some areas of Scotland, Highlands & Islands may apply. All Prices & Delivery Charges are excluding VAT 20%
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